In the event that Advanced Systems Group Technical Support is needed, please contact the ASG Technical Support team. To expedite technical service, please carefully read the following procedure for contacting technical support to ensure a quick and timely response.
Options to contact support:
- Please call ASG directly at 510-654-8300
- Send an email to ticketsATasgllc.com (When sending an email, replace AT with @ symbol, and please put your company name and a brief description of the problem in the subject line, ie: ”Company Name: Mac Pro won’t boot.”)
- Click to open a Support Ticket. (You can use this same link to check the status and/or add a comment to your Open Tickets, and access Closed Tickets information.)
Note: Our standard business hours are Monday through Friday 9 am – 6 pm Pacific Time, excluding holidays. After-hour response times may vary. If you do not receive a timely reply, please contact ASG Technical Services Manager Tim Mundorff directly by calling 510-654-8300, or by email tsmATasgllc.com (replace AT with @ symbol).
*If you have any questions regarding an ASG Service Level Agreement please contact us.*