ASG Support

In the event that Advanced Systems Group Technical Support is needed, please contact the ASG Technical Support team. To expedite technical service, please carefully read the following procedure for contacting technical support to ensure a quick and timely response.
Options to contact support:

  1. Send an email to (When sending an email, please put your company name and a brief description of the problem in the subject line, ie: ”Company Name: Mac Pro won’t boot.”)
  2. Click to open a Support Ticket. (You can use this same link to check the status and/or add a comment to your Open Tickets, and access Closed Tickets information.)

Note: Our standard business hours are Monday through Friday 9 am – 6 pm Pacific Time, excluding holidays. After-hour response times may vary. If you do not receive a timely reply, please contact ASG Technical Services Manager Rob Wentz via email at .

*If you have any questions regarding an ASG Service Level Agreement please contact us.*