In the event that Advanced Systems Group Technical Support is needed please contact the ASG Technical Support team. To expedite technical service, please carefully read the following procedure for contacting technical support to ensure a quick and timely response.
Step 1: Please call ASG directly at 510-654-8300 or send an email to support@asgllc.com or use the form below stating the current issue you are experiencing and include any screen shots you may have of the problem. Also, please reference any past ASG-provided case numbers that may coincide with your current issue.
When sending an email to support@asgllc.com, please put your company name and a brief description of the problem in the subject line, ie:”Company Name: Mac Pro won’t boot.”
Step 2: If you do not receive a reply within the hour, please contact ASG Technical Services Coordinator Ashley Paolini directly by calling 510-654-8300, or by email ashley@asgllc.com.
Advanced Systems Group has a labor rate of $150.00/hr unless you have an existing Service Level Agreement with Advanced Systems Group. If you have any questions regarding an ASG Service Level Agreement please contact Advanced Systems Group at 510-654-8300 and ask for support.
You may use this form to contact service/tech support.
